jobs in bpo sector 2010

If you’re are helping, solving issue and showing empathy with others you are the right candidate for a call centre. Call centres can be divided as inbound where calls are answered by the agents and outbound where agents are making call to customers. We can also divide as international call centres and domestic call centres. If you are a graduate or 12th pass call centres are hiring you as you need a strong communication skill along with some typing skills. Salaries offered by international call centre are better than domestic call centre. There are certain demands from every call centre you work especially you should have target like some calls per shift like in inbound and outbound. if you good typing skill you can join in email sections of bpo  which support customers by sending mail, creating requests. All the top banking companies have got call centres as service industry is booming like any thing. Communication skills plays a main role in call centres as customer not always calling for enquiry of products but also complaints about products using. Customer care agents also get prank calls sometimes and should deal with them using proper communication skill rather than showing emotions. All bpo have quality section which checks all the proper details agents are doing in calls, email .all the call centre there is a specific structure like agents then a group of agents in a team and a team leader, a group of team leaders there is a manager and a group of managers head of bpo. All the bpo have operations manger, quality manger, hr   manager, training manager. Some bpo even insist internal job posting in bpo so that people who work get privilege rather than outsider. There is nightshift as well as dayshift available as nightshift will be paid more as in international call centres.

International call centres are listed below

Scope International: Scope International is an international banking BPO catering for Standard Chartered Bank's international operations. Has an employee of nearly 7000 in its global centre in Chennai, with nearly 35 country operations

2. TATA CONSULTANCY SERVICES (TCS Serve Limited): TCS Eserve Limited is an international BPO catering to Citi Bank's international and domestic operations. Having branches in Both Chennai and Mumbai, TCS Eserve Limited has an employee of over 12000 with nearly 40 country operations

3. Barclays Shared Services: As the name suggests, Barclays Shared Services caters for UK based Barclays Bank, one of the biggest and oldest banks in the world. Caters to whole of Barclay’s operations such as Retail, Corporate etc. Barclays has offices in Mumbai, Noida, Chennai etc

4. RBS(Royal Bank of Scotland): A new player in the banking BPO domain, RBS has its main hub in Chennai. Handles the whole back end operations of Royal Bank of Scotland, ranging for acquisition and Marketing to Reconciliation and Settlement

5. (Cognizant Technology Solutions) CTS: CTS is not a captive BPO but is a giant IT/BPO company undertaking a variety of banking operations from various countries and clients. It has centres in Mumbai, Bangalore, Pune, Chennai, Noida etc

6. HSBC operations Processing Enterprise (HOPE): HOPE BPO services Domestic Banking operation of Hong Kong banking giant HSBC. Caters to all its banking operations and has centres in Chennai, Mumbai etc.

7. Deutsche Bank: A European Bank with its back end operations in India. One of the fast growing companies and has Centres at Mumbai, Bangalore, Mumbai and Chennai

8. Intel net: Intel net is a third party BPO, serving to different foreign banks like Barclays. Provides Voice as well as Semi-voice and Non-voice/data jobs

9. IBM DAKSH: A least known, but a fast growing BPO, serving to Citibank India's operations, with predominantly voice jobs, based on customer service and Marketing.

10. WIPRO: Like CTS, WIPRO caters for multiple foreign banks, especially in the Voice domain in customer service and Marketing. Has an office in Bangalore, Chennai, Mumbai, Noida etc

Domestic call centre like

1. Reliance bpo deals with mobiles, insurance.

2. Idea call centre deals with mobiles

3. Airtel call centre deals with mobile

In chennai, banglore,